Description

This is a leadership role overseeing a portfolio of employer health centers for a Fortune 500 client.  It is a Build and Lead opportunity for someone who understands employer-based healthcare and can create the operational sturcture needed to support consistency, and scale along with a strong client delivery across multiple sites.  The specific requirements of the job are as follows: 

• Build and standardize SOPs, workflows, checklists and operating standards across employer health centers,
• Lead the implementation of new services, technology and operational initiatives.
• Develop and manage KPIs for access, utilization, staffing, service quality and patient experience,
• Design staffing models, coverage plans, and training expectations across locations,
• Serve as the operational point of contact for client stakeholders in a polished corporate environment,
• Partner with internal teams including HR, Legal, Finance, Procurement and IT
• Identify risks, and drive corrective actions. 

Requirements

• 7+ years of halthcare operations experience with direct multi-site ownership
• Direct experience in employer-sponsored health centers, onsite employee clinics, employer wellness clinics, occupational health or corporate health settings is required
• Demonstrated exprerience building SOP's, workflow, implementation plans and operational playbooks,
• Experience with KPIs, dashboards, staffing models and operational reporting, 
• Proven ability to design and implement new systems, 
• Strong project management skills
• Clinical background welcomed but not required.