Description

Ideal candidate will live in or be willing to relocate New Mexico

The Director of Regional Operations - AZ/NM will support one or more geographic markets of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment and collaboration across all veterinary hospitals within their region. This includes all Thrive Pet Healthcare market segments-affordable care, general practice (GP), multispecialty/specialty, and boutique specialty.

Reporting to the VP of Operations, the Director of Regional Operations - AZ/NM will also work with the group’s integration manager(s) to onboard new practices, develop short- and long-term objectives for new locations, and ensure smooth transitions. The role requires frequent and consistent visits to hospital sites-managing hospital leadership, teams, individuals, and clinical performance within the hospitals across the region.

The job responsibilities of the Director of Regional Operations - AZ/NM can be grouped into four key categories:
People, Team, and Hospital Culture

• Build relationships with all members of the hospital teams to promote and support a positive culture.
• Mentor, coach, and set expectations with hospital leadership teams, including recommendations for staff training and development.
• Collaborate with People Operations on recruiting, retention, learning, and change management.
• Conduct team-focused hospital visits to gather feedback and address concerns.
• Actively participate and collaborate in all Thrive Pet Healthcare support office-driven initiatives.

Experience Management (Client Experience, Marketing & Client Relations)

Client and Patient Experience

• Engage with hospital teams to understand local market dynamics.
• Support the marketing department in developing targeted strategies that meet hospital and community needs.
• Promote Thrive Pet Healthcare membership plans.

Hospital Experience

• Create a positive experience across all client and patient touchpoints.
• Ensure each facility provides a clean, safe, and welcoming environment for staff, clients, and patients.

Fiscal Management

• Collaborate with the VP of Operations and hospital teams to develop and maintain financial growth strategies and budgets.
• Monitor key performance indicators (KPIs) and develop improvement plans when needed.
• Support Thrive Pet Healthcare’s goals of financial health and sustainability.

Operational Excellence

• Develop, support, and maintain strategic planning initiatives for the hospitals.
• Promote medical excellence by focusing on key doctor metrics and partnering with hospital leaders to review quality, efficiency, and performance across clinical and administrative teams.
• Develop proficiency in hospitals’ electronic medical records and HR tools (Workday) to drive efficiency and optimize workflows.
• Ensure compliance with all support office, local, and federal policies, procedures, and regulations.

Desired Competencies

• Flexible and adaptable to meet the needs of each hospital.
• Approachable and available to hospital leadership and support teams.
• Strong accountability and ability to navigate complex situations effectively.
• Demonstrates both strategic vision and tactical execution.
• Maintains a growth mindset with a proactive, solution-oriented approach.
• Excellent interpersonal and communication skills.
• Passion for pets and their health and well-being.
• Frequent travel required throughout AZ/NM.
• Strong business acumen, with the ability to analyze hospital P&Ls and identify financial growth opportunities.

Education and Experience

• DVM or Bachelor’s degree in Business, Operations Management (or equivalent).
• Minimum 3 years of experience leading management teams in a multi-location organization.
• Background in the veterinary health field, preferably at the management, Medical Director, or Hospital Administrator level.
• Veterinary GP and Emergency background is a plus.
• Certified Veterinary Practice Manager (CVPM) certification preferred but not required.

Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.